What is your return and refund policy?

At LuxifyHQ, all items are made-to-order and customized for each customer. Therefore, returns and cancellations are limited to specific cases.

✅ Eligible Return Cases:

• Product is defective or damaged during shipping

• Wrong item was sent

• The item does not match the product description

❌ Not Eligible for Return:

• Change of mind

• Incorrect size due to missing or inaccurate customer measurements

• Any custom-made item without defect

Return Process:

1. Contact us within 15 calendar days of delivery

2. Provide photos and explanation

3. Our support team will evaluate and approve/deny the request

4. If approved, return the product to our designated address (shipping cost paid by buyer unless defect-related)

Refunds:
Refunds are issued after the returned item is received and inspected. Funds are returned to the original payment method within 3–10 business days.